Little Ports
Little Ports
Last updated: July 23, 2026
Digital Kits are typically delivered by email within 24 hours of your order. We want you to be happy with your kit — if something isn't right, email us within 7 days of delivery at info@littleports.com with your order ID, and we'll make it right or issue a full refund.
Preview & review window: After you order a Physical Kit, we'll email you a preview of your kit within 24 hours. You'll then have 24 hours from that email to review it and request any changes (itinerary, number of kits, etc.) or cancel for a full refund. If we don't hear from you within that window, your kit is automatically approved and moves into production.
Shipping: Once approved (or once the 24-hour review window closes), your kit is printed, packaged by hand, and shipped via USPS within 5 business days. We currently ship within the United States only.
Shipping cost: A flat $8.99 shipping fee applies to single-kit orders, added at checkout, via USPS Ground Advantage. Orders of 2 or more kits ship free.
After the review window: Because your kit is personalized with your child's name and moves into production once approved (or once the window closes), we're unable to offer refunds or returns after that point. Please use the review window to double-check the itinerary, number of kits, and kids' names/ages before it ships.
Damaged or defective kits: If your kit arrives damaged or with a defect, contact us within 7 days of delivery at info@littleports.com with a photo of the issue, and we'll send a replacement or issue a full refund at no cost to you.
Reply directly to your preview email, or email info@littleports.com with your order ID and what you'd like changed or cancelled. We'll respond within 2 business days with next steps.
If anything here is unclear, reach out any time at info@littleports.com.